TOWARDS REAL-TIME ARGUMENTATION

TOWARDS REAL-TIME ARGUMENTATION

Authors:
Vicente JULIÁN, Martí NAVARRO, Vicente BOTTI, Stella HERAS

DOI:
10.14201/ADCAIJ2015443558

Volume:
Regular Issue 4 (4), 2015

Keywords: 
real-time systems; argumentation; agreement technologies

In this paper, we deal with the problem of real-time coordination with the more general approach of reaching real-time agreements in MAS. Concretely, this work proposes a real-time argumentation framework in an attempt to provide agents with the ability of engaging in argumentative dialogues and come with a solution for their underlying agreement process within a bounded period of time. The framework has been implemented and evaluated in the domain of a customer support application. Concretely, we consider a society of agents that act on behalf of a group of technicians that must solve problems in a Technology Management Centre (TMC) within a bounded time. This centre controls every process implicated in the provision of technological and customer support services to private or public organisations by means of a call centre. The contract signed between the TCM and the customer establishes penalties if the specified time is exceeded.

JCR

Position in 2020 2020 Journal Citation Indicator (JCI) Ranking:
174/175 – Category COMPUTER SCIENCE, ARTIFICIAL INTELLIGENCE


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